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Name: Self-benchmarking, this is an application that runs on your desktop and kind of monitors what you work on during the day or it is…?

Posted On:- 04/09/2015

It is both. It is a combination of monitoring. One monitoring is about keeping you on track through a print screen, in case you get socially engaged into other areas like news and this and that. So, the first is obviously it does monitoring through a print screen and the desk time calculation and it combines them with your time sheet. The second thing is, it actually takes up your best daily workdays, like suppose you are working in accounts receivable follow-up, right? It says that for this provider you did these many representative calls, these many online follow-ups, you did these many without representative calls, it does the tracking and tells you that compared to your ideal eight hours’ time in which you should be producing, say, 55 claims, you have only done 37. So it does per provider per channel of activity a benchmarking and compares it on a daily basis to give you a performance report.

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