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Name: I think it is great that putting some accountability into the billing process and the billing people. What is their reaction to those? Is there a lot of kickback like you are just trying to nickel and dime me or what is your reaction to people using this?

Posted On:- 04/10/2015

I think it is obviously a futuristic cultural change, right? Now you are being monitored, correct? Acceptance is going to be a problem, but that is why you do it in a staged manner. You identify the areas where you have backlogs and you first implement there, right?

Suppose you have 10 things to do and all 10 things are getting done on a daily basis, do not bother them, let them continue because somehow they are already working at the efficiency level you expect. Now you have 20 things and only five of them are finished, you put them into perspective, right?

So that self-accountability should jump up their five to at least eight or nine, so it gives you a clear idea of manpower planning like do you really need people? Otherwise the larger organizations will keep saying that we are backed up and we do not have time and all that will continue to happen.

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