Let us talk about EHR and practice management, the core IT. That is the basic of IT. So you have on one side an EHR and practice management software and on another side you have a patient portal. So these three most of the clinics have nowadays, almost 70% to 80%. Now start with the patient walking in. You have front desk issues that we talked about through the WorkflowSpectrum trying to do that extra thing that these technologies cannot do, to make sure that every patient that is walking in you know exactly what his responsibilities are, what are his benefits, and what things are covered and what are not covered.
That gives more proper care plan when you are talking about Integrated Care because you potentially could have the same patient go for therapy or counseling or some kind of chronic care management programs or many other incentive programs of insurances. So those known factors is one area. Then patient walks and goes into like beyond the front desk and he walks in to the clinical side. On the clinical side, what is essential in a patient engagement part is beyond a patient portal there are many other areas such as “do you have a good wellness management, a good preventive management built into that?”
Imagine if I have a patient and if I have a pop-up on my patient portal app on the smartphone that “listen, you are due for your annual well-visit now, or you are due for your blood work 90 days.” So you should have a feature of making an individualized care plan or some kind of care plan based on a population that pushes the reminder and lets patients invoke their responses through their notifications rather than sitting in the patient portal inbox.
MyPersonalChart is another product which is a complete patient engagement tool which allows you to do a chronic care management, personalized care plan management, and actually pushes good smartphone app notifications telling patients that “listen, you are due for your blood work, you are due for your annual well-visit, maybe it is time for you to come back for a repeat endoscopy, colonoscopy, or echocardiograms.”