Automating Balance Collection Using Technology Platform, Seamless Messaging and
Rules for Effective Processing
The current collections process of individual and/or company balances owed are done
via representative calls and series of letters sent to the debtor. More so, the
results of such efforts lead to NO RESPONSE, imposing further action of reporting
to credit bureaus or starting other legal procedures. This is an extremely time
consuming and costly process. It takes 60 to 90 days for obtaining results on these
collection activities, and costs several hours of man power and postage.
AUTOMATED SOLUTION AutoCollectSpectrum automates
the traditional collection methods of standard mail delivery and costly representative
phone calls, to a more elaborate, seamless, cost effective auto collection process.
The automated collection methods with use of Technology Platform, Decisions Rules
and Messaging such as Text, Secure Text, Email, Secure Email, Push notifications
on Smart Phones and automated calls, allow seamless, consistent, proven results
for balance collection. Our proprietary collection method, delivers traditional
communication means of letters and calls via an automated messaging channel. The
debtor is relentlessly followed up for balance collection through decision rules
customizable by the user. The date, time, hour and frequency of calls is auto set-up
and notifications are delivered to the debtor simultaneously via our messaging methods.
BENEFITS OF AutoCollectSpectrum
By eliminating representative involvement and automating the process, the collector
reduces his/her cost and increases the chances of outstanding collections. Following
extensive auto collection efforts of balance recovery, if the debtor is non-responsive,
he/she can be reported to Credit Bureaus automatically and/or sent to Legal Department
for further legal proceedings.